Our Approach and Methodology  

At Wood Brown & Company we understand the importance of always enhancing the value of our clients’ services and human resources. Our methodology is designed to ensure that we consistently achieve this aim in our relationships with our clients.

We understand the importance of establishing a relationship with each client that will be firmly grounded on the principles of

• trust
• ethical behaviour and
• mutual respect.

These are the three core values that underpin every contract we undertake and Wood Brown & Company strives to cultivate these with all existing and new clients.

When you approach Wood Brown & Company to engage our services, there are several initial steps that allow us to establish clearly both your specific needs and goals and help us determine how we can best assist you to achieve them.

We use three key steps at the beginning of every consulting relationship we enter into with our clients:

1. An initial meeting with the client in which the client’s goals for the particular project are discussed. Here our consultants’ skills as active listeners are paramount as well as their ability to ask well phrased questions that will assist our clients to articulate their goals as accurately as possible.
2. The completion of a Client Briefing Package by key personnel involved in the client’s project to help our consultants adapt to the organisational style and personality of each client. This is essential in allowing us to work seamlessly with each client and to understand the core values and personalities of our clients.
3. A second meeting in which our consultants will discuss the client’s project in more detail, with specific questions and suggestions. During this meeting the consultant will begin to develop a specific Client Action Plan that will shape the project. The aim of this meeting is to refine the client’s project outline and to indicate areas the client may not have previously considered. While this phase of opening the project may be particularly intense, it is designed to ensure that both parties fully understand one another and that we can offer areas of added value to our clients and offer the most comprehensive advice possible.

Once these three stages have been completed, our consultants will conduct a business unit diagnostic or training needs assessment and complete a report based on the diagnostic finding for our client. This will clearly show how the client’s project targets can be achieved and the key learning and development strategies that can be utilised to achieve the client’s desired outcomes.

As the diagram below illustrates, each step of every consulting project is always referred back to the most central concerns—the requirements of the client’s project brief and the relationship developed between each client and our consultants.