David specialises in operational process performance, business re-engineering, and also has experience in strategic analysis and design. His main areas of professional interest are in the initiatives that utilise a range of process based interventions to achieve rapid and sustainable changes in operational and business performance.

He has nearly 20 years experience in the financial services sector and has undertaken consulting engagements for a number of major financial institutions, primarily in the banking, general insurance and life insurance sectors. These engagements have included:

• Process analysis and performance measurement
• Process redesign and business re-engineering
• Operations Design and Analysis
• Operational Performance Transformation
• Performance Laboratory Methods
• Designing and implementing Resource and Performance Management Systems
• Information Technology applications and information architectures

In addition to consulting, he has held a number of roles in the financial sector for a major Australian bank, including responsibility for:

• Developing core processes for a direct equity trading subsidiary
• Developing the core lending processes for a planned direct mortgage unit of a major Australian financial services business

His early career was spent in Information Technology in IT Strategy and Application Development in a range of roles for both the Federal Government and retail banking sector.

His academic qualifications include:

• Bachelor of Arts (Computing Studies)
• Master of Business Management